FAQ Archive

What is your refund policy?

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

- March 26, 2020 by Victoria

Can I trust my cleaning professional?

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as an Oak Bay Clean cleaner.

- March 26, 2020 by Victoria

How is my billing information kept safe and secure?

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store […]

- March 26, 2020 by Victoria

Do your crew members go through a criminal record check?

Yes, they do. We require a criminal record check on all of our applicants as the last step in our pre-screening process.

- March 26, 2020 by Victoria

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

- March 26, 2020 by Victoria

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What is your refund policy?

Can I trust my cleaning professional?

How is my billing information kept safe and secure?

Do your crew members go through a criminal record check?

What happens if something goes wrong during my appointment?

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